| 1. International Orders |
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| www.VideoGame911.com is a worldwide provider and we ship using DHL worldwide and the US postal service. APO's internationally are serviced by USPS. Please be aware that we are not responsible for customs and additional shipping charges and we must ship to the confirmed payment address with your order. |
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| 2. How long does it take for my system to get repaired? |
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| Most of our repairs are completed within 24 hours of our receipt of your unit. In a small percentage of cases, the repair may take several business days. |
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| 3. Should I simply ship my video game system to you now? |
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| Once you complete an online Repair Ticket you can ship your unit to us. You will also receive an e-mail confirmation of your order. Let us know your tracking number through your online order, and your assigned technician will provide details as soon as it arrives at our location. |
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| 4. How do I contact VideoGame911.com? |
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| Please visit our Contact Us Page for complete contact details. Also, check out our blog site at www.videogamerepair.info for detailed information or to comment about our services! |
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| 5. Who is VideoGame911.com? |
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| VideoGame911.com is a subsidiary of Anthony Edward Unlimited, we are a computer and electronics service provider specializing in home entertainment VideoGame911.com is staffed with highly-trained repair technicians who provide expert video game diagnosis and repair services. We are an Accredited Better Business Bureau Business and our online transactions are monitored by the BBB Online Reliability Seal program. |
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| 6. How do I ship my unit to VideoGame911.com? |
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| This is really simple. First make sure that it is packaged really well so that it does not get damaged during shipment. Choices for shipping include FedEx, UPS or DHL.
We ask that you include the power supply cord and the AV cord (cord that connects the unit to the TV).
To get the unit in for repair as quickly as possible, we recommend 2 day service, otherwise Ground service is fine. You may also ship it to us through your local post office. Ground shipping should be about $10 or less through any carrier.
We accept International shipments and we ship Worldwide, however are not responsible for International Customs clearance fees if they apply.
Please make sure that you ship your unit to the mailing address found on the Order Confirmation Page that you print out when shipping your unit to us for repair. We have recently changed locations amd the website still lists our old address. The Order Conformation Page that you prints and submit with your unit lists the correct address and it is listed below as well.
Anthony Edward Unlimited LLC, VideoGame911
411 East Main Street
Denville, NJ 07834
Finally, if you do not want to bother packing it, simply take the entire unit to any UPS Store, Kinkos or Staples. They all provide pack and ship services.
Check out our blog post about shipping at www.videogamerepair.info. |
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| 7. How do I know how much it will cost to fix my video game system? |
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| Once we receive and inspect your unit, we will send you a report and an estimate through the Client Control Panel. Once you review the estimate and approve the repair, you will be able to pay for the repair from within the Client Control Panel. You can pay with PayPal or using any major credit card through our secure servers! We will not start any repair until we have your direct approval. In general you can expect to pay about $79.95 for a basic DVD replacement, $119.95 and up for a hard drive & motherboard combo repair replacement and $19.95 for a system cleaning. These prices include return shipping via DHL Ground. |
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| 8. Why should I choose VideoGame911.com rather than Microsoft, Sony or Nintendo for my repair job? |
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| The choice is yours! Our company provides the same services as Microsoft, Sony and Nintendo. The difference is that our prices are over 50% cheaper for the repair when using one of these other companies. 95%+ of our repairs are completed in the SAME DAY as the unit is received. We also provide FREE return shipping for all of our clients. Our repair service prices always include FREE return shipping. |
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| 9. Does VideoGame911.com upgrade HDD's? |
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| YES we do! Upgrades are available for the PS3 HDD. Currently our HDD upgrades can come in any size up to 320GB. Data transfer is included with the drive from us so there is no worry about your game saves. We do everything we can to protect your data. |
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| 10. Does VideoGame911.com warranty their repair work? |
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| Of course! VideoGame911.com provides a 90 day warranty on all repair work completed by our technicians. If a repaired part fails within 90 days we will provide repair services for this part at no cost to the client. |
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| 11. Is VideoGame911 legit? |
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