FAQ

www.VideoGame911.com is ready to repair and return your system. To get started, go to our homepage and fill out a repair order on the right where it says LOCAL DROP OFF, or just come in and drop off the system M-F 10-6pm EST. If you are looking for same day service, please come before noon. Please fill out an order and detail any questions or concerns you may have with the system if you need more information.

www.VideoGame911.com is a worldwide provider and we ship using DHL worldwide, UPS, and the US postal service. APO’s internationally are serviced by USPS. Please be aware that we are not responsible for customs and additional shipping charges and we must ship to the confirmed payment address with your order.

Most of our repairs are completed within 24 hours of our receipt of your unit. In a small percentage of cases, the repair may can take two or three business days depending on diagnostics, backup, and extended testing times. There will be continuous status updates sent to keep you in the loop about your system status through our process.

Once you complete an online Repair Order you can ship your unit to us. You will also receive an e-mail confirmation of your order. Let us know your tracking number through your online order, and your assigned technician will provide information in detail as soon as it arrives at our location.

Please visit our support page for complete contact details. To chat with our online customer support representatives click on the button at the top of the page. Please be certain to have an order number when you contact us by our telephone number 646-415-8361 M-F 10-5pm. Also, check out our blog site at www.videogamerepair.info for detailed information or to comment about our services!

VideoGame911.com is a subsidiary of Anthony Edward Unlimited, we are a computer and electronics service provider specializing in high tech electronic repair and refurbishing services. VideoGame911.com is staffed with highly-trained technicians who provide expert video game diagnosis and component level repair services. We are an Accredited Better Business Bureau Member and our online transactions are monitored by the BBB Online Reliability Seal program.

This is really simple. First make sure that it is packaged really well so that it does not get damaged during shipment. Choices for shipping include FedEx, UPS, USPS, or DHL. We also have our Total Protection Service which sends a box and packaging straight to you.

We ask that you include the power supply cord and the AV cord (cord that connects the unit to the TV).

To get the unit in for repair as quickly as possible, ship as soon as your order is created. Tri State area Ground Shipping with the major carriers is NEXT DAY so there is no reason to pay more. You may also ship it to us through your local post office. Ground shipping should be about $15 or less through any carrier.

We accept International shipments and we ship Worldwide, however are not responsible for International Customs clearance fees if they apply.

Please make sure that you ship your unit to the address in the confirmation that you print out when shipping your unit to us for repair. The Order Conformation Page that you print and submit with your unit lists the correct address and it is listed below as well.

Anthony Edward Unlimited LLC, VideoGame911
411 East Main Street
Denville, NJ 07834

Finally, if you do not want to bother packing it, simply take the entire unit to any UPS Store, Kinkos or Staples. They all provide pack and ship services. Don’t forget to checkout our Total Protection service.

Check out our blog post about shipping at www.videogamerepair.info.

We are aware that there is a price point when a repair is less cost effective than replacement options. Therefore we provide repair options for every order which are less than the manufacterer or other alternative.

Once we receive and inspect your unit, we will send you a detailed estimate when you login to the My Account section. We repair what is wrong with YOUR console and do not charge you for flat services. You can click to review the estimate and approve the options with checkout. You can pay with PayPal or using any major credit card through our secure servers! We will not start any repair until we have your direct approval.

The choice is yours! Our company provides the same services as Microsoft, Sony and Nintendo. The difference is that www.VideoGame911.com is below the manufacterer price, our speedy services get your unit back to you immediately, we constantly update you with status on your repair, and we care for the precious saved data. Many customers experience our same day service in addition to that we also provide FREE return priority UPS shipping for all of our repair clients.

YES we do! Upgrades are available for the PS3 HDD. Currently our HDD upgrades can come in any size up to 600 GB. Data transfer from the old drive to the new is included with the service so there is no worry about your game saves. We do everything we can to protect and save your system data.

Of course! VideoGame911.com provides a 90 day warranty on all repair work completed by our technicians. If a repaired part fails within 90 days we will provide repair services for this part at no cost to the client.

VideoGame911.com is an Accreditted Business Member of the Better Business Bureau and we also proudly display the Online Reliability Seal. Our website uses a high security 256 bit encrypted SSL certificate which we proudly display in the bottom right hand corner. We are committed to providing the utmost in service, speed, flexibility, and reliability to every customer. Our website uses the highest levels of security to provide automated payment options and your information is confidential. We understand that the Video Game System market is full of sneaky business characters. We do everything to avoid that nonsense. With 24 hour services, regular communication, 90 day warranty, VideoGame911 even goes so far as to protect your precious game save data, why risk sending it anywhere else?