The repair process is simple at Video Game 911. We have spent many years perfecting our business in order to provide you with the most reliable customer service, knowledgeable staff, and overall great experience. With our newly developed interface for tracking your broken video game system, we provide you with up-to-date information about where your console is during the repair process. Our customer admin page keeps you informed and allows for better communication with our professional team. Want your system repaired IMMEDIATELY during the Holiday SEASON? We strive to provide 24 hour service to every order we receive! We will do our absolute BEST to get your unit immediately repaired and returned without delay!