Xbox 360 Repair - Free Analysis

If your Xbox 360 is not working properly, you probably need the help of an experienced Xbox 360 repair center. Video Game 911 will get you right back in the game. As a professional Xbox 360 repair service we will not only meet but exceed your expectations in terms of the speed, quality, and cost of your Xbox 360 repairs.

We service hundreds of units a day. Which allows us to remain one of the most sought after Xbox 360 repair shops for console repairs. Our goal has always been to provide excellent customer service and expert repairs. This way you’re not only a happy customer but you’re also back in the game without worry. Our facility successfully repairs all models of the Xbox. If you need Xbox 360 slim repair we know just want to do to fix your console without delay.

Broken Xbox 360? Don't worry we got your back!

Our Xbox 360 repair service is by far one of the finest around. Why? You ask!

16 Years Experience

Best Repair Tracking

Dedicated Technicians

Highest Success Rate

Common Console Repairs

Rrod (Red Ring of Death)
XBox Locking or Freezing
Disc Drive Not Ejecting
Discs Not Reading
No Picture or Sound

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Free Repair Analysis
Common Repair Cost
Safe Shipping Option

Step-By-Step Console Tracking

We know how frustrating it can be while your console is off for repairs. that's why we created our online customer area. As a customer you will be able to track your console through the entire repair process.

FREE Return Shipping

As a Thank You for choosing Video Game 911. Once we complete your Xbox 360 Repair. We ship your console back to you, and at no additional cost on completed orders. Saving You Money!

1-on-1 with Technician

Notification begins once we have received your console. You will have direct access to your technician through our customer area. Ask questions, get answers, more importantly stay informed.

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Order Information
First Name*
Last Name*
Email Address*
Phone Number*
Console Type
Console Serial Number*
Tell us about the issue with the console*
Terms & Conditions
Terms
IMPORTANT NOTICE REGARDING VIDEOGAME911.COM REPAIR AND BUYBACK SERVICES: Our FREE return shipping is offered on completed repair orders only. 1. VideoGame911.com and Anthony Edward Unlimited LLC (hereinafter VideoGame911) are NOT an authorized Microsoft, Sony or Nintendo service center. If you elect to have us service your video game system you must understand that these companies will not service your console at any future time once service has been done by us, or any third party repair company. The use of our service voids all other warranties on the video game system provided by Microsoft, Sony, and the Nintendo Corporation. These companies will not service video game consoles for any fee that have been serviced by companies or people other than their own service centers. We are not affiliated with Microsoft, Sony, or Nintendo Corporation. Using VideoGame911 constitutes an express waiver of your rights under those warranties and waives any liability or claim against VideoGame911 for voiding those warranties. 2. If you are under the age of 18, then you may not utilize the services (repair or buyback) of VideoGame911.com without the express written consent of an adult. That written consent should accompany the system when you ship it to VideoGame911. 3. VideoGame911 provides video game repair services backed by a (90) day limited warranty. This warranty is non-transferable. If your system requires additional servicing for the specific problem that you identified originally during the (90) day warranty period we will fix it. We require a written response in the repair order which indicates the condition for returning the system to validate the warranty. The customer only assumes responsibility for shipping charges to ship the video game system back to us. The unit will be serviced by VideoGame911 at no cost to the customer, and shipped back to the customer at our expense. Units returned under warranty to Video Game911 should be sent with ALL of the original packaging and so they will be protected during shipping. Units which are physically damaged by any means other then the original service at VideoGame911 are not covered by this limited warranty. Use of after market devices with a system may void warranty. Additional cleaning costs may apply to systems which are considered hazardous environments due to dust and grime buildup. The warranty is not transferable. 4. If you ship your unit to VideoGame911 for repair services and then decide not to have service work completed by VideoGame911, then you are responsible for the return shipping cost of the unit. For clients located outside of the continental United States, there will be additional shipping charges for systems that are shipped back to clients. All shipments that include destinations outside of the contiguous United States will be shipped via DHL International or USPS Global Express Mail (3-5 day delivery). All units which arrive with insufficient packaging to return ship will incur a packaging and handling fee $6 to pay for the box, and additional packaging required. Please be aware that additional shipping fees apply to P.O. Box shipments. 5. Our standard completion time for repairs is 24-48 hours (during the business week). VideoGame911 will not be held liable for repairs that take longer than the stated repair time estimates. 6. When the hard drive needs to be replaced, the client should assume that all saved data will be lost. VideoGame911 will not be responsible for any lost data on any machine or device shipped to it. It is the clients responsibility to remove all files or data from the hard drive prior to shipping the the unit to VideoGame911. 7. VideoGame911 is not responsible for damage to systems that occurs during shipment to/from our offices. All claims for damage during shipping must be filed with the particular carrier for any damages that may occur, and are subject to the terms and conditions that those companies may impose. 8. All costs associated with shipping of your video game system to VideoGame911 are the responsibility of the customer. If during shipment, any fees associated with delivery corrections are the sole responsibility of the customer. If the total protection service is utilized by a customer, the system must arrive packaged well and without damage. Any damage to the unit which was caused during shipment will need to be evaluated by a claim with UPS. This process takes a minimum of 14 days and will delay the turnaround for any order. 9. VideoGame911 does not buyback video game systems that have been electrically altered in any way. If you ship a modified system to us for buyback, we will simply hold the unit until you provide the return shipping costs. 10. We make every effort to provide quick and effective service for every customer. In order to do that we need to quickly turn around every service job. Therefore, unless prior arrangements have been made with your repair engineer, storage charges are applicable to orders which are not paid for within 14 days from estimate. If for any reason your order is not paid for after 60 days, your system will be considered abandoned and it will become the property of VideoGame911. Refunds must be requested within 24 hours from payment, however subject to a 15% restocking fee 11. In any case of disputes over billing, repair, shipment, damage to the system or any other business related dispute, the customer agrees that the sole remedy will be binding arbitration through the Better Business Bureau (see BBB.org for details). However, all disputes must first be indicated in writing through the customer account for www.videogame911.com prior to the complaint file date or options for warranty are voided. Further, in the case of conflicts of law, the law of the State of New Jersey shall apply.
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We offer a detailed inspection of your console at no cost. On all completed repair orders. Saving you money.

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Common Xbox 360 Repair Cost

Video Game System TroubleshootingUsing our custom designed test bench diagnostics to quickly and accurately determine the issue with each and every system we receive.	$19.99
XBox System Cleaning(including cleaning system internals and laser lens)	$39.95
Repair XBox 360 DVD drivePlease be notified that full replacement drives are rarely necessary since we actually repair the matched drive in the system. This keeps repair costs down and also with the drive matched and locked electronically to the motherboard, replacement drives are not normally required or recommended. Please don't be fooled by others who sell drives to replace in your system, you will learn the hard way that this is not a very good option, and thus we avoid costly drive replacements with all drive model repair parts in stock.	As low as $42.95
Replace XBox 360 Slim transcieverDissasembly of the system, troubleshooting, and removal of the damaged remote transciever electronics. Repair or replacement as necessary with cleaning of the entire system included.	$69.95
Replace XBox DVD-ROM DriveOriginal xbox DVD rom replacements are allowed and we offer this service to these model systems.	$45.95
XBox 360 Red Ring ErrorsCommonly referred to as the Red Ring of DEATH, Red Lights of Death, RLOD, etc. are repaired using our advanced techniques. We perform necessary updates to increase stability, and add advanced cooling to your system for $79 and up depending on console condition, red light error code, and XBox 360 slim version. Some Red Ring errors are caused by accessory failure and in these cases repairs can be much less.	as low as $39.95
XBox 360 System RepairTroubleshooting/cleaning rates are the same as the xbox however motherboard and DVD replacements require additional costs which also depend on the xbox 360 model.	$26.95

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Reasons To Choose Total Protection

total protection

Prefit Shipping Box – protects your system
- First we ship a perfect fit box including all shipping supplies needed to safely package your system. To ensure your system reaches us safe and without any additional damages that commonly occur during shipping.

Prepaid Shipping Label – just drop off your system
- We include a prepaid shipping label. Making it easy to drop off your package for delivery to our trained technicians.

Free Phone Consultation – what need repair
- You will receive a phone consultation with one of our technicians to discuss your individual system needs. Once analysis has been completed.